Experimentation Training Consultant

Introduction

Our Customer Education team works across Customer Success, Marketing, Product, and beyond to help deliver knowledge and skills to customers through scalable approaches including training, documentation, and certification. Our team works with subject matter experts around the company to produce written content, video, and interactive learning experiences.

As part of the Customer Success team, Customer Education contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. The work we produce helps our customers self-serve when they need support, empowers customer teams to do their best work with Optimizely, and amplifies the voices of the experts on our Customer Education Team. We have high expectations around the quality of content produced, as well as the ability to balance multiple projects and execute on them in an agile manner -- while, of course, always learning and improving. 
Website and mobile testing, as well as personalization, are still new fields, so this role requires curiosity, fearlessness, and passion to create world-class learning experiences to help customers explore this new world. If you are not somewhat technically inclined and curious, or willing to find new solutions to problems, this is probably not the right position for you!

Do you have a passion for inspiring others and sharing knowledge? Do you have experience working with web optimization and experimentation?  We are looking for an experimentation training consultant whose primary role is to deliver training to make customers successful and enable them to realize business value, so they remain customers for life.

While this is primarily a customer-facing role, you will also have the opportunity to work internally with product managers, development teams, sales, and marketing to develop and deliver new training/courses in line with our solutions and the needs of the market.

Job Responsibilities

Deliver Optimizely training programs to customers through a variety of methods – virtual, in-person, online materials, etc.
Create and deliver training workshops and presentations for internal/external audiences, as well as at global conferences
Consult with customers on custom training goals and define tailored outcomes and deliver customized training based on the outcomes
Serve as a resource and subject matter expert for instructional designers in the development of new training materials
Manage and maintain web-based training, including presentations and lab exercise materials, test questions, and instructor guides
Develop proficiency in delivering programs, and commit to continue honing your skills

Knowledge and Experience

Dynamic, outgoing, engaging, and approachable; you are known for your interpersonal skills
Facilitation skills and previous facilitation experience, preferably in experiential training
Top-notch presentation skills – vocal projection, body language, overall presence
Experienced working in client-facing professional services or consulting role
Strong desire to help others and educate them - you readily embrace learning theories and new strategies
Good time management skills and ability to balance numerous projects/accounts at once
Ability to travel to client locations or conferences
Flexible working hours – working with global time zones could require the occasional early morning/late evening

Education

Bachelor's degree required; Master's degree strongly preferred

Competencies