Create Alert

Senior Solution Architect

Apply now »

Date: Dec 11, 2024

Location: Amsterdam, NL, 102

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.


We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 

 

Join us and become part of a company that's empowering people to unlock their digital potential! 

Introduction

Solution Architects are key members of the Optimizely Expert Services team and support an array of Fortune 100 customers so they can utilize Optimizely products effectively. Senior Solution Architects are experts on Optimizely experimentation products (web and Feature Management) and provide customers with ongoing advising, training, and feature enablement. They often serve as Technical Account Managers for customers who want to scale their experimentation program, and frequently collaborate with customer’s internal technical teams as well as internal Optimizely Expert Services, Product, and Customer Success team members.   

This specific role is our first in the EMEA market and will get the chance to work alongside amazing clients like IKEA, Heineken, and BBC. We want someone proactive, thoughtful, and willing to take on a leadership role within the team. Our team culture is one of respect, kindness, accountability, strong communication, and we value a good sense of humor.  

Job Responsibilities

  • Guide customers and internal resources on integrations with the Optimizely platform 

  • Serve as SME on Optimizely platform and all technical capabilities. 

  • Design, lead, and partner with 3rd parties as needed in order to define, manage, and document custom integration projects with the Optimizely platform 

  • Hands-on knowledge and the ability to guide aspects of custom integrations leveraging Node.js and core AWS services (S3, Lambda, API Gateway, EC2) with both internal and external stakeholders 

  • Troubleshoot integrations to identify areas of improvement or squash bugs on the client’s end 

  • Serve as a point of escalation (Tier 3) for Optimizely Support for our platform-native integrations (with Shopify, Magento, etc.) to troubleshoot and triage issues 

  • Address Tier-3 support issues when escalated by Support 

  • Liaise with Engineering and Product teams to relay product feedback and improvements to the platform from both the Customer Success team and our clients 

  • Coordinate responses to customer escalations 

  • Identify trends that could improve the Optimizely experience for all customers 
    Recommend process improvements to CS Leadership, including: 

  • Standardizing customer communications regarding data transfer and onboarding 

  • Sharing knowledge on our templating language 

  • Empowering the team as much as possible to confidently assess technical questions 

  • Assist Sales in giving prospects confidence in the flexibility of the Optimizely platform 

  • Serve as day-to-day resource to foster ongoing success with our most technically-complicated--and tech-savvy—clients  

Knowledge and Experience

  • 5+ years relevant professional experience 

  • Strong written and oral communications skills and comfortable interacting with stakeholders at various levels of customer organization from hands on users and developers to senior executives 

  • Ability to create and present content 

  • Strong technical skills including JavaScript and JSON. Experience with frameworks such as Node.js, Angular.js and Backbone; technical integrations using Google Tag Manager, Webhooks and APIs. 

  • Familiarity with key AWS services 

  • Ability to define and document technical architecture, including the ability to identify and communicate risks and define alternatives 

Education

Bachelor's degree preferably in Computer Science or Information Technology/Systems with equivalent work experience

Competencies

Critical Thinking
Coordinating Project Activities
Acquiring Information
Evaluating and Implementing Ideas
Championing Customer Needs

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. 

 

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

 

#LI-AS1