Senior Engagement Manager
Date: Mar 12, 2026
Location: Austin, US, 78705 US
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction
The Professional Services team is Optimizely's secret weapon. As a team, we provide expertise to help our Enterprise clients fully leverage the Optimizely platform as well as strategic guidance to help our clients test in intelligent and insightful ways. In every interaction, we put our clients first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns clients into Optimizely evangelists, and customers for life. This passion translates to how we work with each other and for the past 3 years in a row, we’ve been honored to be voted one of the best places to work in the SF Bay Area.
Our mission is to make it easier for organizations to make data-driven decisions and we're looking for Enterprise Engagement Managers to lead the delivery of implementation engagements with our clients. As an Engagement Manager for Optimizely, based out of San Francisco, you'll be responsible for the oversight and governance of our enterprise customer implementations. The role blends client relationship management and project management, and you’ll oversee the successful onboarding of our customers across all verticals (largest: e-Comm, Travel, Media, B2B, & Financial Services).
Job Responsibilities
- As the Engagement Manager for Optimizely, and a critical member of the expert services team, your primary mission will be to manage the delivery of our enterprise level implementations.
- You will leverage your strong communication and relationship building skills to map, build and maintain stakeholder relationships, as well as integrate and coordinate enterprise project plans from our clients.
- You successfully drive the engagement team, monitor and report on project status, risk and performance for all Optimizely platform implementations.
- We have an industry leading Solutions Partner network that we’ll be working closely with so you will be managing their work to ensure the highest quality in delivery for our customers.
- Our Engagement Managers are involved with & help drive the P&L on the Services team - including items around forecasting, team bill-ability, & existing customer services sales.
Knowledge and Experience
- At least 5 - 7 years of experience in a client-facing professional services or consulting role.
- Strong requirements gathering and discovery skills.
- Significant experience in developing and managing complex project plans.
- Familiarity of web technologies (HTML/CSS, JavaScript) and marketing technology landscape (e.g., analytics, heatmapping, data management platforms, etc.) a big plus.
- Experience communicating and presenting to executive-level audiences.
- Ability to clearly communicate technical and business concepts to non-technical audiences.
- Experience working as part of a cross functional team (including sales, engineering, marketing and product).
- Scoping & selling experience is a big plus as this role will focus on scoping customer engagements & helping to expand / sell additional services.
- Excellent problem solving, critical thinking, and analytical skills.
- Ability to travel, up to 25% (once travel restrictions are lifted).
Education
Bachelor's degree strongly preferred or eqivalent work experience
Competencies
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Nearest Major Market: Austin