Senior Onboarding Solutions Architect

Introduction

Onboarding Solutions Architects at Optimizely are key members of the Onboarding team, which is a part of the broader Customer Success organization. They work closely with Customers and Partners and are responsible for ensuring the successful technical deployment of a suite of products, add-ons and integrations, that require both a strong technical expertise and a deep product understanding to drive value and adoption with our customers. 
 
They work closely with our Engagement Managers & Strategy Consultants and their daily responsibilities include running discovery sessions to understand the Customers specific tech stack and setup, guiding customers through the technical implementation steps for Optimizely products based on their goals and requirements, troubleshooting issues to resolution and provide general consultancy to drive long term success. 

Solution Architects would generally specialize in 1 or 2  products with the possibility of them ramping up over time on other products based on skills and Geo. 

Job Responsibilities

• Leads the technical track for product onboarding and associated services 
• Guides customers and partners through the successful technical delivery of a range of product and services based on their goals and requirements 
• Communicate product knowledge and concepts clearly and concisely as required to both technical and non-technical audiences including marketing team members, analysts and developers. 
• Facilitate and deliver in-person and/or remote user training, technical discovery, and design & technical workshops in accordance with designated service offerings 
• Collaborate actively with internal product & engineering teams to reach the best technical solutions and effective troubleshooting, provide feedback on new features or to discuss gaps and customer specific use cases
•Manage multiple simultaneous customer projects, balancing priorities of business objectives, use cases, customer satisfaction, and technical quality while being an advocate for the customer and partners 
• Ensure clear and timely communication with customers and internal teams alike and adapting the delivery an cadence based on the audience and level or urgency
• Maintain an in-depth product knowledge to provide consistent and up to date approaches and recommendations when addressing customers use cases 
• Responsible for the creation and ongoing maintenance of our internal documentation to support/streamline/accelerate the deployment of the solution 
• Participate in pre-sales scoping activities to assess integration feasibility or to formulate custom packages when required 
• Responsible for independently leading the successful deployment of Optimizely products  
• Act as a subject matter expert throughout the company to support more complex use cases and situations where specific expertise is required
• Actively participate during internal meetings sharing your experience and perspective to support the continued growth and alignment of the team 
• Mentor peers during onboarding on new products, features or key concepts and maintain adequate documentation to support an effective ramp up plan 
• Participate in recruitment activities through direct interview or supporting the review of technical knowledge via aptitude tests 

Knowledge and Experience

• 1+ years of experience working with Front-end libraries such as Angular, React, or Vue 
• 2+ years of experience using REST APIs and associated authentication mechanisms
• Ability to represent complex architecture designs using different types of diagrams
• Proficient working with Github and command line tools 
• Willingness to learn other development/scripting/querying languages as required 
• Great communication and presentation skills when working with both technical, non-technical and executive audiences (English verbal and written) 
• Great problem-solving skills and ability to be flexible in project situations
• Great organizational skills 

Education

• 5+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Bachelor's degree in Computer Science
• 3+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Master's degree in Computer Science

Competencies