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Senior Product Manager- Billing and Provisioning

Date: Jun 7, 2022

Location: US

Company: Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

 

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

 

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

 

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

Introduction

The Product Management team is a global team responsible for synthesizing customer needs into product objectives and roadmaps aligned with the company’s strategic goals.

This role is responsible for the success of our content management products. Working in product teams empowered to solve hard customer and business problems. 

Accountable for results, working through others to achieve the outcomes beyond shipping features. Ensuring the solution is both valuable and viable, working in cross-functional product teams including design and engineering. 

Job Responsibilities

  • Define, plan, and manage the roadmap for our internal Billing and Provisioning teams, which together are responsible customer accounts across the full Optimizely portfolio 
  • Collaborate across departments to understand the business constraints to bring to the product teams. This will involve working with operations sales, marketing, customer success, finance, legal, and trust.  
  • Work closely with product design and engineering to discover effective solutions and deliver solutions. 
  • Contribute your passion and ideas to the product team to help drive innovation.   
  • Influence the cross-functional product team, stakeholders and key executives, through data and logic.  

Knowledge and Experience

What You Bring to the Table 

  • Deep understanding of Billing systems, preferably Netsuite 
  • Proven ability to work cross-functionally across Engineering, Design, and Product 
  • Ability to take from high level strategy and establish direction for successful execution.  
  • Be a voice of reason, cut through red-tape and push towards resolution relentlessly.  
  • Proficient communication skills both verbal and written, ability to tell a story to executives as well as internal stakeholders 
  • Patience, customer empathy, and conflict management skills  
  • Ability to learn quickly and manage themselves independently, making appropriate decisions to ensure company and personal goals are met  
  • Equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today  
  • Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.  
  • Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.  
  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.  

 

About You 

  • You are thorough, detail oriented, and love improving complex processes 
  • You are happiest when you are building high quality things  
  • Can-do attitude with willingness to learn.  
  • You can motivate and excite people about work in hand.  
  • You are comfortable addressing sub-quality work that does not meet expectations.  
  • Exceptional communication skills. Includes ability to interface with both non-technical business and technical stakeholders at all levels and describe complex technical solutions to both audiences.  
  • Good at presenting complex analysis in easy-to-understand formats. 

 

What You’ve Accomplished 

  • Required: familiarity with billing systems, preferably Netsuite 
  • 5+ years of relevant work experience as a product leader; consultant; or software development in marketing technology.  
  • Experienced with SaaS, enterprise or B2B products,   
  • Full ownership of projects from ideation through delivery 
  • Strong command of PM frameworks 
  • Deep understanding of back office data processes 
     

 

Education

Bachelor's Degree preferred

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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