Strategy Consultant

Introduction

Our mission on the Rapid Experimentation team (aka Rapid X) is to help Fortune 1000 clients achieve their business goals via Optimizely’s Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers, Developers, and QA engineers, allowing us to plug gaps anywhere in our customers’ workflows. Whether it be overarching program strategy and governance, campaign execution, results analysis, bespoke technical solutions, or anything in between, we position our customers to increase the velocity of their testing and scale with best practices in mind.

We are adding another Strategy Consultant (SC) to support an influx of exciting new customers in North America. Strategy Consultants wear many hats, adding value as a highly credible strategic advisor, campaign scoping and execution dynamo, and trusted account manager. You will work with a portfolio of clients across a range of industries, including brands like Holiday Inn, Visa, Zoom, and Indeed, serving as the primary point of contact for customer stakeholders. They will rely on your guidance when determining what to test, how to execute in support of data-driven decision-making, and how to continuously innovate and scale their optimization programs.

Behind the scenes, you will also partner with our Project Manager, Designers, Developers, and QA engineers to ensure our clients’ campaigns are delivered in alignment with the agreed upon scope and communicated timelines. Given the level of collaboration required, internally and externally, to ensure clients are successful, we have built the team on a foundation of trust, integrity, open communication, creativity, and FUN. A good sense of humor, from the audience or the stage, cures all!

This is an opportunity to supercharge your career by making your mark in an organization that is growing exponentially.

The ideal candidate is:

• Passionate about A/B and multivariate testing, personalization, and CRO
• Confident in high-level understanding of web development concepts (front-end vs. backend, purpose of different environments, HTML vs. CSS vs. JavaScript, etc.)
• Fearless and proactive in a start-up environment within a larger organization
• An excellent communicator, written and verbal
• Detail oriented
• Excited to work with a cross-functional team
• Comfortable working remotely
• Self-aware – understands when to ask for help
• Reliable

Job Responsibilities

• Own a portfolio of clients in North America, nurturing the account to drive test velocity and effectiveness for a high ROI experimentation program
• Collaborate with a team of other Strategy Consultants, Project managers, Designers, Developers, and QA Engineers to execute the experiments for our customer
• Take vague test ideas or requirements from a client and turn that into a recommendation of how to frame the experiment from an experiment design and UX design standpoint
• Run weekly or bi-weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments
• Help clients find the best methods to show the value of experimentation and personalization within their companies
• Help build and scale a Digital Experience Optimization (DXO) practice that provides strategic ideation, design guidance, development and quality assurance support to a growing number of customers focused on digital experience optimization
• Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services

In your first 90 days you will:

• Meet the full team and develop an understanding of roles and responsibilities
• Participate in training sessions to understand the Optimizely product and relevant features
• Shadow senior team members on strategic accounts
• Commit our internal processes and tools to memory
• Build familiarity with all the services our team can deliver for customers
• Spearhead at least 1 low complexity test build from start to finish
• Spearhead at least 1 mid-complexity build test from start to finish
• Own at least 1 test ideation-focused deliverable
• Formally transition into role as primary Strategy Consultant for a subset of accounts
• Conduct your first Results Review

Knowledge and Experience

• About you: 4+ years of experience in customer-facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in-house strategy for digital or technology firms SaaS, ideally for a customer experience technology
• Ability to facilitate executive level discussions, understanding the motivations and concerns of C-level executives and connecting your messaging to them
• Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
• Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
• Ability to thrive in ambiguity and help define a structure
• Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models
• Ability to understand, interact with, and advise various C-level stakeholders
• Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
• Experience working with sales management and field sales
• Familiarity with value-based selling or value consulting is helpful
• Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse and multifaceted team.

Competencies