Working Student Customer Success

Introduction

Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As a working student you will gain great exposure with working with clients and engaging with them at all key points in the life cycle. This role will be part time (15 - 20 hours a week) to allow you to gain fantastic work experience whilst still studying.in the life cycle.

Job Responsibilities

• You will support and consult well-known clients with a focus on marketing/sales/digital marketing/e-commerce/service or customer data.
• You will support the daily project work and actively participate in customer workshops.
• You will assist in the preparation of documents and presentations as well as in the preparation and follow-up of workshops and events.
• You will research, prepare and present specialist topics in the entire area of digital experience, martech and customer experience.
• You will be responsible for managing and organizing events and appointments.
• You will contribute your own ideas/suggestions and, if required, provide support in other exciting cross-sectoral topics

Knowledge and Experience

• You are studying economics/computer science/psychology or a related subject.
• Ideally, you have already gained initial experience in business development, customer support, project management, process management or consulting.
• You are enthusiastic about everything to do with customer experience and are happy to drive digitalization of customer processes.
• You enjoy working in a team, are open, communicative and interested. You have an eye for details.
• You not only know how to use MS Office, but are also known for your general IT affinity or good PowerPoint presentations.
• You are keen to familiarize yourself with new topics

Education

Ideally but not essential - Bachelors degree in Business Administration, Science or IT preferred.

Competencies