Customer Success Operations Analyst
Date: Apr 30, 2025
Location: Dhaka, BD, 1212 BD
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
Optimizely is seeking an experienced Customer Success Operations Analyst to join our Customer Success Operations team. This role will be critical to helping optimize, run and reinvent the day-to-day operations of our Customer Success Team.
Job Responsibilities
Help own the customer success data framework within our Salesforce instance. This includes daily management of CsOps SFDC Data Dashboard.
Establish best practices in data hygiene for salesforce opportunity management for customer success.
Help support quarterly and annual book of business redistribution within Salesforce and Excel
Help support customer success manager quota management within Clari
Help quality check Clari quota data and ad-hoc requests.
Run ad-hoc salesforce reports.
Review and improve current process frameworks and begin to align all processes into a singular motion.
Develop and maintain trust cross-departmentally.
Maintain your own current functional knowledge and technical knowledge of our platform.
Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.
Working Hours: Monday to Friday (2 PM to 10 PM)
Knowledge and Experience
1-3 Years of experience working for a SaaS organization
1+ Year of Salesforce Experience
Bachelor’s degree or related educational degree or certificates
Education
Bachelors Degree
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
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Best-in-class compensation plans
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Two annual festival bonuses
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Recognition and rewards programs
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Paid Maternity (4 months) & Paternity Leave (12 weeks)
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Flexible vacations days and working hours
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Annual Work/Service Anniversary Leave
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Comprehensive medical & life insurance for you and your dependants
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Volunteering opportunities to make a difference
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Chance to work alongside our incredible global team
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Monthly and quarterly regional and global team-building events
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Communal transport facilities inside Dhaka to and from the office
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Free catered lunch every day
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An agile performance review process that encourages ongoing transparency between managers and direct reports
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Enablement program and soft skill training to support internal career growth and development
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.