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Delivery Analyst

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Date: Aug 14, 2025

Location: Dhaka, BD, 1212 BD

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. 


We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

Professional Services Delivery Analyst to join our Customer Success Operations team. This role will be essential in supporting and optimizing data, dashboards, and reporting solutions that support strategic decision-making across our global Professional Services organization. This role will report on Sr. Manager, Professional Services Operations.

Job Responsibilities

 

· Help update and maintain Salesforce / Kantata dashboards to support the Professional Services team and communicate basic updates to stakeholders.

· Assist in implementing business requirements into reports as part of the project deliverables.

· Support the analysis and visualization of services delivery data to uncover trends and share findings with the team.

· Contribute to maintaining data accuracy and integrity across systems such as Salesforce, Snowflake, Power BI, Gainsight, and Kantata SX PSA under guidance.

· Help streamline reporting by supporting efforts to automate recurring reports and reduce manual tasks.

· Generate ad-hoc and scheduled reports related to KPIs, project health, customer experience, and operational metrics.

· Assist in ensuring accurate data mapping between systems like Salesforce, PSA tools, and BI platforms.

· Help maintain documentation, such as Standard Operating Procedures (SOPs) and process flow diagrams, for common Professional Services workflows.

· Organize and update documentation for both ongoing tasks and specific projects to support team alignment and consistency.

· Suggest small improvements to existing reports and processes, escalating broader opportunities to senior team members.

· Assist in drafting process maps to visualize current workflows within the delivery operations team.

· Help contribute to data dictionaries, process documentation, and onboarding/training materials.

· Work closely with the Professional Services Operations Manager to support reporting and performance tracking initiatives

 

Work Hours: Monday to Friday; 6 PM to 2 AM

 

Knowledge and Experience

Behavioral Expectations

· Highly analytical with strong attention to detail and accuracy

· Curious, self-starting, and motivated by continuous improvement

· Able to communicate in a clear, concise, and actionable way

· Mindset of ownership and accountability in solving problems

· Comfortable working independently in a fast-paced, evolving environment

· Transparent communicator with strong collaboration skills

· Willingness to learn new tools, systems, and technologies as needed

 

Knowledge and Experience

· 2–4 years of experience working in analytics, business intelligence, or delivery operations for a SaaS or Professional Services organization

· Hands-on experience with Salesforce data models and reporting

· Familiarity with Kantata SX PSA reporting is strongly preferred

· Proficient in Excel (pivot tables, lookups, formulas)

· Experience with Gainsight is a plus

Education

· Bachelor’s degree in Business, Analytics, Information Systems, or related field preferred

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. 

  

As part of our commitment to you, here are other benefits and perks you can expect:  

   

  • Best-in-class compensation plans  
  • Two annual festival bonuses  
  • Recognition and rewards programs  
  • Paid Maternity (4 months) & Paternity Leave (12 weeks)  
  • Flexible vacations days and working hours  
  • Annual Work/Service Anniversary Leave  
  • Comprehensive medical & life insurance for you and your dependants 
  • Volunteering opportunities to make a difference  
  • Chance to work alongside our incredible global team  
  • Monthly and quarterly regional and global team-building events  
  • Communal transport facilities inside Dhaka to and from the office  
  • Free catered lunch every day   
  • An agile performance review process that encourages ongoing transparency between managers and direct reports  
  • Enablement program and soft skill training to support internal career growth and development   
     

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
 

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.