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Engagement Manager

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Date: Jan 21, 2025

Location: Dhaka, BD, 1212 BD

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.   
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.  
  

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.  
  

Join us and become part of a company that's empowering people to unlock their digital potential! 

Introduction

The Engagement Manager at Optimizely is a critical player in the Customer Success Organization's Onboarding Team. This role is necessary for the successful execution of product onboarding and the delivery of a top-notch customer experience.

Job Responsibilities

   

  • Customer Experience: 
  • Serve as the initial point of contact for the Optimizely Product Onboarding team, ensuring a 'white glove' onboarding experience for customers. 
  • Manage clients through comprehensive product onboarding projects from the sales handover to the go-live stage. 
  • Project Management: 
  • Oversee multiple simultaneous customer onboardings, including multiple products, while balancing business objectives, use cases, customer satisfaction, and technical quality. 
  • Maintain project hygiene by providing ongoing status and project plan updates throughout onboarding. 
  • Stakeholder Collaboration: 
  • Collaborate closely with internal and external stakeholders to provide a well-organized program with clear goals, timelines, and processes. 
  • Serve as the primary point of contact for customers and implementation partners during the onboarding phase of the customer lifecycle. 
  • Technical Support: 
  • Utilize tools like Microsoft Teams, Zendesk, Jira, and Gainsight to manage onboarding projects effectively. 
  • Encourage product adoption by comprehensively understanding customer goals and maintaining up-to-date knowledge of Optimizely products. 
  • Working Hours - Monday to Friday, 2pm - 10pm Dhaka Time

Knowledge and Experience

   

  • Experience: 
  • Minimum of three years of experience in customer success and project management, preferably in a SaaS/PaaS environment. 
  • Proven ability to handle multiple competing priorities, adapt quickly, and respond to customer requests and timeline changes. 
  • Skills: 
  • Highly collaborative, organized, and execution-oriented with solid presentation skills. 
  • Excellent project management skills, focusing on attention to detail, timelines, and work quality. 
  • Familiarity with Agile and Waterfall Methodologies is a plus. 
  • Exceptional problem-solving skills and the ability to be flexible in project situations. 
  • Superior relationship and communication skills, both verbal and written. 
  • Technical Knowledge: 
  • Expertise with one or more of Optimizely's products is advantageous. 
  • Working knowledge of A/B testing, Experimentation, Content Management Systems, Cloud Computing, B2B & B2C Commerce solutions, and web technologies.
  • Basic technical knowledge of related analytic, social, and marketing tools. 
  • Personal Attributes: 
  • Confident, self-motivated, and driven to achieve. 
  • Strong stakeholder management and leadership skills. 

Education

A bachelor’s degree or relevant professional experience preferred. 

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.  

   

As part of our commitment to you, here are other benefits and perks you can expect:   

    

  • Best-in-class compensation plans   

  • Two annual festival bonuses   

  • Recognition and rewards programs   

  • Paid Maternity (4 months) & Paternity Leave (12 weeks)   

  • Flexible vacations days and working hours   

  • Annual Work/Service Anniversary Leave   

  • Comprehensive medical & life insurance for you and your dependants  

  • Volunteering opportunities to make a difference   

  • Chance to work alongside our incredible global team   

  • Monthly and quarterly regional and global team-building events   

  • Communal transport facilities inside Dhaka to and from the office   

  • Free catered lunch every day    

  • An agile performance review process that encourages ongoing transparency between managers and direct reports   

  • Enablement program and soft skill training to support internal career growth and development    

  
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with. 


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.