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Onboarding Solutions Architect

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Date: Mar 9, 2026

Location: Dhaka, BD, 1212 BD

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. 


We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

Onboarding Solution Architects at Optimizely are key members of the Onboarding team, which is a part of the broader Customer Success organization. They are responsible for ensuring the successful deployment of a suite of products, add-ons and integrations, that require both a strong technical expertise and a deep product understanding.
 
The CMP Solutions Architect excels in:

  • Translating business integration requirements into fully fledged solutions recommendation and delivering these integrations with the support of a dedicated engineering team.
  • Lead the discovery and execution of migrations of large sets of assets and/or data from 3rd party platforms into the CMP.
  • Lead Opal AI agents co-build with customers to ensure immediate value and long term adoption.

Job Responsibilities

  • Solution Design & Strategy (CMP & Opal) Lead technical engagement as architect and platform expert for all Optimizely CMP integrations and AI (Opal) agents. Provide consultative guidance and comprehensive design, translating use cases and data needs into technical plans.
  • Technical Deployment & Oversight (CMP & Opal) Provide architectural oversight and technical guidance for Optimizely CMP and AI (Opal) configuration and deployment. Ensure alignment with specifications and best practices.
  • Custom Tools & Migration Scripts (CMP & Opal) Lead design, development, and build of custom tools for specific customer requirements. Extend Optimizely AI capabilities, interface with external systems, and design data migration scripts and strategies to CMP.
  • Technical Training & Enablement (CMP & Opal) Facilitate remote training, technical discovery, and design workshops. Empower customer teams to effectively use, manage, and extend Optimizely CMP and AI (Opal).
  • Cross-Functional Collaboration & Advocacy (CMP & Opal) Collaborate with Product, Engineering, and Customer Success teams to provide feedback, raise requests, and share use cases. Advocate for CMP integration and AI deployment best practices, ensuring alignment with product capabilities.
  • Pre-Sales & Product Alignment (CMP) Join pre-sales scoping calls to assess integration feasibility and migration scope, formulating custom architectural packages. Maintain in-depth product knowledge for consistent CMP recommendations.
  • Migration Leadership (CMP) Lead the full migration process to CMP from external systems. Gather data requirements, analyze source platform export capabilities, and design custom scripts for asset and metadata migration.
  • Technical Troubleshooting & Optimization (Opal) Perform troubleshooting, debugging, and performance optimization for deployed Optimizely AI (Opal) solutions to ensure stability and efficiency.
  • Documentation (CMP & Opal) Responsible for creating and maintaining internal/external documentation to support, streamline, and accelerate CMP solution deployment and adoption.

 

Knowledge and Experience

  • 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration, technical onboarding, or implementation projects, ideally in a SaaS/PaaS environment.
  • 3+ years of experience developing apps/scripts using JavaScript, TypeScript or Python in a professional environment for building integration layers, applications, and automation scripts via APIs.
  • Proficiency in interacting with external systems via public APIs, including solid knowledge of CRUD operations using REST APIs.
  • Extensive experience creating/manipulating large datasets using JSON, XLSX, and CSV.
  • Familiarity with Retrieval Augmented Generation (RAG) concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).
  • Good understanding of prompting principles and best practices for optimizing AI model output.
  • Marketing Technology Stack knowledge and experience is a huge plus.
  • Exceptional analytical and problem-solving skills, with the ability to diagnose and resolve technical issues and be flexible to project situations.
  • Superior verbal and written communication skills, including presentation abilities, to articulate technical concepts to diverse audiences (technical, non-technical, and executive personnel).
  • Customer-centric mindset, with the ability to build rapport, contribute to customer success, and a drive to learn and share knowledge with customers and teammates.
  • Ability to quickly adapt to new technologies, product updates, customer environments, manage multiple competing priorities, and respond rapidly to customer requests and timeline changes.
  • Strong work ethic, good organizational skills, and the ability to work well under pressure while retaining focus and composure.
  • Confident, self-motivated, driven to achieve, energetic, lively, and enjoys working in a team environment.

Education

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. 

  

As part of our commitment to you, here are other benefits and perks you can expect:  

   

  • Best-in-class compensation plans  
  • Two annual festival bonuses  
  • Recognition and rewards programs  
  • Paid Maternity (4 months) & Paternity Leave (12 weeks)  
  • Flexible vacations days and working hours  
  • Annual Work/Service Anniversary Leave  
  • Comprehensive medical & life insurance for you and your dependants 
  • Volunteering opportunities to make a difference  
  • Chance to work alongside our incredible global team  
  • Monthly and quarterly regional and global team-building events  
  • Communal transport facilities inside Dhaka to and from the office  
  • Free catered lunch every day   
  • An agile performance review process that encourages ongoing transparency between managers and direct reports  
  • Enablement program and soft skill training to support internal career growth and development   
     

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
 

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.