Order Management Specialist
Date: Aug 31, 2025
Location: Dhaka, BD, 1212 BD
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
The Order Management Specialist role within the finance group will assist in the day to day activities and processing of new orders. Once the customer contract is received, this position is responsible for the order fulfillment process. The role provides top tier customer service through proactive order management from order receipt though customer invoicing. You will engage in multiple aspects of the order process while working closely with sales operations, finance team members and other departments to ensure orders are filled timely and in full.
Working Hours: Monday to Friday (12 AM to 8 AM), Remote.
Job Responsibilities
- Process contracts and orders and ensure all documentation is in compliance with revenue recognition policy.
- Validate renewal opportunities, support quoting process.
- Recommend process improvements and quality assurance procedures to reduce errors and increase efficiency of the order entry and billing processes.
- Issue invoices and distribute them electonically or by mail.
- Resolve customer invoice inquiries, disputes and complaines in a timely manner.
- Work with AR and collections to assist resolution to customer billing investigations and disputes.
- Work with service desk/technical support to ensure timely delivery of products and services within order managment knowledge.
- Support sales reports and other duties as assigned.
Knowledge and Experience
- 2-4 years of experience in a similar role.
- Experience working with NetSuite, Salesforce, and Zendesk is preferred.
- Proficiency in MS Office.
- Ability to priotize, multi-task, stay organized, and work independently.
- Deadline-oriented team player with excellent time management.
- Excellent communication skills.
Education
Bachelor's degree in Finance, Accounting, or a similar subject.
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
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Best-in-class compensation plans
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Two annual festival bonuses
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Recognition and rewards programs
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Vacations days
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Annual Work/Service Anniversary Leave
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Parental leave (both maternity and paternity)
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Health insurance
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Reproductive benefits for both parents
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Volunteering opportunities to make a difference
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Chance to work alongside our incredible global team
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Free communal transport facilities inside Dhaka to and from the office
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Free catered lunch every day
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.