Technical Writer II
Date: Aug 29, 2024
Location: Dhaka, BD, 1212 BD
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
Introduction
A skilled Technical Writer to help create the content users need, when and where they need it. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, as well as partner with the Education, Onboarding, Enablement and Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user’s needs.
Demonstrated ability to follow style.
Proficiency with writing tools.
Completes assignments on time and with high quality.
Job Responsibilities
Core Skills:
Demonstrated ability to through lens/voice of the style guide.
Flexible and able to work on a variety of products as needed.
Can be relied on to write quality documentation for any product in the suite.
SME in their core product area.
Strong technical acumen and understanding of the software development lifecycle.
Soft Skills:
Perform peer reviews for other writers, writing for style and concision.
Explains complex problems and solutions in a clear and concise manner, even to non-technical folks.
Clearly communicates and defends priority of work.
Independently researches information for writing, and knows when to ask for help
Leadership Skills:
Mentors, coaches, and develops more junior team members.
Process:
Identifies inefficiences and makes suggestions to improve.
Respected opinion in their product area.
Plans, organizes, and writes for a large feature or new product.
May interview other technical writing candidates for positions on the team.
Demonstrates innovation and creativity in various approaches to work such as tools, processes, structure, style guide, productivity of self and colleagues.
Researches the Jira ticket system for known bugs or new features to discover and communicate potential gaps to product owners.
People:
Collaborates with their peers in ADEPT to successfully complete projects.
Maintains relationships with peers in other departments that they can go to for customer input and feedback on user/dev documentation.
Autonomous worker who can prioritize own work.
Cross-functional Meetings:
Sets up and leads meetings, (set the agenda, lead the conversation, build consensus, and drive decision making).
Knowledge and Experience
Approximately 3-7 years of technical writing experience (or fewer years with additional software development experience, or other enhancing skillset)
Education
Bachelor’s Degree (Master’s Preferred) in English, Information Design, Technical Writing, Technical Communication or equivalent, required
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
· Best-in-class compensation plans
· Two annual festival bonuses
· Recognition and rewards programs
· Paid Maternity (4 months) & Paternity Leave (12 weeks)
· Flexible vacations days and working hours
· Annual Work/Service Anniversary Leave
· Comprehensive medical & life insurance for you and your dependants
· Volunteering opportunities to make a difference
· Chance to work alongside our incredible global team
· Monthly and quarterly regional and global team-building events
· Communal transport facilities inside Dhaka to and from the office
· Free catered lunch every day
· An agile performance review process that encourages ongoing transparency between managers and direct reports
· Enablement program and soft skill training to support internal career growth and development
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.