Senior Technical Writer
Date: Mar 14, 2023
Location: Dhaka, BD, 1213 BD
Company: Optimizely
Optimizely is known for content, commerce, and optimization with our Digital Experience Platform (DXP). Millions of experiences are served with our platform every single day, helping organizations grow exponentially online. We have the honor of serving some incredible customers – which makes what we do extremely rewarding. Optimizely has over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit, and Zillow.
Not only are we financially sound and growing, but we have unicorn status: we exceeded $300M in revenue in 2020, is profitable already, and have all strategic options ahead of us. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, Bangladesh, UAE, Singapore, and Vietnam. We blend European and American business cultures, emphasizing teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment with the best humans, please apply! We’re just getting started...
Introduction
The Optimizely Documentation team is looking for a skilled Senior Technical Writer to help create content for users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Product Delivery, Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.
Job Responsibilities
- Organize, design, and create end user and developer documentation
- Translate complex technical topics into clear, concise language and create effective visual aids
- Adhere to style guide standards
- Follow product release cycles and collaborate with product/engineering teams to determine impact on existing documentation or need for new documentation
- Assess documentation quality and recommend revisions to scope, format, and content
- Manage multiple projects, including documentation for major product launches, and communicate progress to stakeholders, documentation team, and manager
- Develop and maintain in-depth and up-to-date knowledge of Optimizely software products and function as a documentation expert for the company who can reliably write documentation for any product
- Actively contribute to team meetings, including retrospectives and style guide meetings
- Mentor less experienced team members regarding best practices and industry knowledge
- Coordinate process improvement initiatives, such as content migration, updating old documentation, automated release notes, dashboard creation/maintenance, and style guide revisions
- Provide and receive peer review feedback
- Please note, this role will be working closely with our US team so working hours will be from 2:00pm - 10:00pm (GMT+6)
- Work week will be Sunday through Thursday
Knowledge and Experience
- 3-7 years of related documentation experience in a fast-paced or Agile environment, with Cloud/SaaS/PaaS experience a plus
- Working knowledge of technical writing tools and technology or strong technical ability and flexibility to adopt and use relevant tools (including Zendesk, ReadMe, Jira, and Confluence)
- Knowledge of Markdown languages, HTML, and CSS
- Ability to grasp technical concepts quickly, curious to learn new technologies
- Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment
- Strong communication skills, including:
- Writing, designing, and editing
- Knowledge of Standard American English grammar and technical writing style norms
- Ability to listen actively and ask the right questions
- Ability to work as a team member to:
- Handle multiple concurrent projects
- Prioritize under pressure
- Work independently to research, plan, and manage projects
- Manage schedule to meet defined deadlines
- Adhere to team processes
- Ability to act independently to:
- Proactively determine methods and procedures on new or special assignments
- Creatively consider potential solutions, resolve issues, and work directly with subject matter experts
- Strong communication, leadership, and mentoring skills that encourage collaboration, growth, and development, both within the team and cross-departmentally
Nice to have:
- Experience with ReadMe and Zendesk Guide
- Knowledge of a code repository
- Experience with/knowledge of a programming language
- Ability to read code
- GitHub and API documentation experience
Education
Bachelor’s Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent, required.
Competencies
Our culture is the most important thing we offer. We continuously aim to provide a high-growth space where you can do your best work and, in the process, unlock your boundless potential. We work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. You'll also get:
- Best-in-class compensation plans
- Two annual festival bonuses
- Reward and recognition programs
- Paid Maternity (16 weeks) & Paternity Leave (12 weeks)
- Unlimited vacation days and flexible working hours in a hybrid environment
- Medical & life insurance for employees and dependents
- Volunteering and opportunities to give back
- Monthly and quarterly regional and global team-building events
- Chance to work with our incredible global team all over the world
- Communal transport facilities inside Dhaka and free catered lunch when we return to office
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
- A free “Hacking day” per month for self-studying and researching any IT-related subjects
- An annual performance-based increment
We currently work from home; however, we plan to return to the office by early Q2, 2023.
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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