Community Engagement Specialist
Date: Aug 20, 2024
Location: Dhaka, BD, 1212 BD
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Introduction
Technical Program Specialist will be responsible for monitoring online platforms, engaging with members, and supporting the execution of community initiatives.
Job Responsibilities
- To support the environment where the technical user community can interact with one another, exchange ideas, be exposed to new and innovative ways of using Optimizely's technology and create a forum for self-reliant technical assistance.
- Accountable for creating engaging and nurturing environments for the tech community
- Foster a network of contributors to continuously engage the technical community with new content and forums for discussion
- Educate technical users on Optimizely's technologies and product offerings
- Help produce technical-focused events such as meetups, hackathons, etc.
- Maintain a strong and credible presence in social media and technology channels relevant to developers to communicate any new features, updates, and/or changes to our products.
- Collaborate with internal product and development teams to stay informed about product updates, new features, and best practices, incorporating this information into the digital community program.
Knowledge and Experience
- 3+ years of product marketing experience.
- Worked in B2B, enterprise software or SaaS/Cloud space before and ready to share and implement best practices.
- Deep understanding of APIs, SDKs, basic programming concepts.
- Previous experience in engineering, marketing, or working with enterprise sales teams.
- A strong interest in becoming the product expert and bringing the voice of the customer to the product development and launch process.
- Strong internal communicator and collaborator.
- Technical writing experience a plus.
- Experience using Optimizely products a plus.
- Have programmed in past and is always interested in latest technologies.
Education
Bachelor's Degree
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Paid Maternity (4 months) & Paternity Leave (12 weeks)
- Flexible vacations days and working hours
- Annual Work/Service Anniversary Leave
- Comprehensive medical & life insurance for you and your dependants
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Monthly and quarterly regional and global team-building events
- Communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.