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Business Systems Analyst (6:00PM-2:00AM)

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Date: Mar 3, 2026

Location: Hanoi, VN

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 

Introduction

This position will be responsible for gathering requirements, providing insight, designing documentation, and working cross-functionally to implement and maintain our enterprise systems stack. 

Job Responsibilities

  • Gather requirements for projects related to enterprise systems, integrations, processes, and operations 
  • Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
  • Create and maintain documentation in partnership with cross-departmental teams related to process and operations
  • Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
  • Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
  • Identify gaps in process, operations, and systems 
  • Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
  • Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
  • Understand the data flows between systems
  • Develop and maintain trust cross-departmentally
  • Ability and commitment to work from 6:00 PM to 2:00 AM Vietnam Time to ensure overlap with US business hours.
  • Familiar with Salesforce Sales Cloud and CPQ
     

Knowledge and Experience

  • 2 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)
  • Bonus Experience:
    •    Related educational degree or certificates
    •    System Administration
    •    ITIL Service Delivery; Agile methodology certifications
    •    Public presentations of your work: speaking at conferences, articles published, book author
    •    Salesforce, SuccessFactors, Marketo, & NetSuite certifications

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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