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Order Management Specialist

Date: Nov 23, 2022

Location: Hanoi, VN

Company: Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.


Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.


We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!


If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...


The Order Management Coordinator role within the finance group will assist in the day to day activities and processing of new orders. Once the customer contract is received, this position is responsible for the order fulfillment process. The role provides top tier customer service through proactive order management from order receipt though customer invoicing. You will engage in multiple aspects of the order process while working closely with sales operations, finance team members and other departments to ensure orders are filled timely and in full. 

Job Responsibilities

  • Process contracts and orders and ensure all documentation is in compliance with revenue recognition policy.  
  • Validate renewal opportunities, support quoting process.  
  • Recommend process improvements and quality assurance procedures to reduce errors and increase efficiency of the order entry and billing processes.  
  • Issue invoices and distribute them electronically or by mail. Resolve customer invoice inquiries, disputes and complains in a timely manner.  
  • Work with AR and collections to assist resolution to customer billing investigations and disputes.  
  • Work with service desk/technical support to ensure timely delivery of products and services within order management knowledge.  
  • Support sales reports and other duties as assigned.

Knowledge and Experience

  • Ability to priotize, multi-task, organized, work independently, excellent time management.
  • Team player and deadline oriented.
  • Proficiency in MS office, excellent communication skills


  • Associate degree desired, bachelor degree plus.  
  • 1+ years, AR experience a plus, ability to speak and read English.


Accepting Direction
Delivering High Quality Work
Following Policies and Procedures
Learning Quickly
Serving Customers
Using Computers and Technology

About us:

  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: Core i7-9700, 16-32 GB RAM, 02 x QHD 2560x1440 monitors (2K resolution);
  • 100% official salary during the probation period, 13th-month salary, annual salary raise;
  • 12 days of annual leave and 3 days of company holidays (New Year's eve 31/12, Juneteenth day 18/6, Work Anniversary)
  • Up to 03 extra paid-leave days per year 
  • A free “Hacking day” per month for self-studying and researching any IT-related subjects;
  • Social, Health, and Unemployed Insurance are based on 100% Gross salary and fully paid by Company;
  • Extra bonus at $ 60 per special occasion (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
  • Lunch allowance at $30 per month;
  • Baby allowance for a child under 03 years old is $ 12 per month;
  • AON Premium Healthcare Insurance package for employees and their children up to 18 years old.
  • Daily various foods, drink, and seasonal fresh fruits;


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.