Senior Atlassian Administrator

Introduction

Optimizely is seeking an experienced Senior Atlassian Administrator to join our IT team. This position will be responsible for gathering requirements, providing insight, designing solutions, and working cross-functionally to implement and maintain our Atlassian stack.  

Applicants should be familiar with cloud versions of Jira Software, Work Management, Service Management, and Confluence, and how teams across the business use these tools. 

Job Responsibilities

• Facilitate discussions and gather requirements from internal teams and design Jira projects and Confluence spaces to support their business-as-usual activities.
• Create and maintain documentation related to how we use our Atlassian stack. 
• Lead effort to clean-up, organize, and maintain Jira and Confluence
• Develop long-term road map to merge or move a self-hosted environment to Cloud. 
• Support users with training and troubleshooting building trust in Atlassian as a widely used business tool.
• Share and implement best practices.
• Identify gaps in process, operations, and systems as well as opportunities to grow the use of Atlassian environment.
• Review and improve current use: security schemes, groups, custom fields, webhooks, workflows, screen schemes, etc. 
• Develop and maintain trust cross-departmentally.
• Research, pilot, and recommend emerging technology to support use of Atlassian suite.
• Understand software development processes and methodologies.
• Excellent knowledge of Scrum techniques, artifacts, and Agile frameworks

Behavioral Expectations

• Ability to identify work that supports company objectives and maintain focus on business outcomes.
• Clear communication of risk and impact when making change
• Solve problems with a LEAN, pragmatic and iterative design philosophy.
• You teach yourself new skills and systems. 
• Continuous improvement: self, systems, processes
• Ability to balance fixes and improvements.
• Self-managed backlog and daily workload
• Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again.
• Problem solving mindset (we don’t look to blame, but to prevent future mistakes)
• You create your own experiments to find solutions or answer questions or your do research to find answers.
• Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing.
• Maintain intellectual and emotional curiosity.
• Self-managed work/personal life balance
• Diplomacy, negotiation, and development of complex relationships
• Strong communication skills - verbal, written, and listening.
• Fair, objective, and data-driven in decision making.
• Mentor less experienced IT members whether informally or formally.
• Set example of decision making, goal setting, and communication cadence within IT.
• Break down deliverables into smaller parts for teams executing on projects.

Knowledge and Experience

3 year or more years' experience with hands-on Atlassian cloud administration ​​​​​​​

Education

• Related educational degree or certificates
• Other system administration
• ITIL Service Delivery; Agile methodology certifications
• Public presentations of your work: speaking at conferences, articles published, book author
• Atlassian certifications