Director, Order to Cash

Introduction

The Director of Order to Cash is an analytical and process-driven leader responsible for overseeing all functions and workflow of the order process, including order review, billing, and collections. The role requires experience in high-growth SaaS environments and working closely with senior leadership in both the customer acquisition (sales) and customer retention (renewals) teams, accounting, customer success, and product teams. This is a leadership position reporting to the Senior Director, Commercial Finance.

Job Responsibilities

• Direct oversight and responsibility for order management, billing, and day-to-day collection activities, fostering a culture of accountability and excellence.
• Collaborate with GTM Operations, Sales Operations, Deal Desk, Sales, Customer Success, and Accounting to ensure orders are approved for processing and meet all compliance and processing requirements.
• A key member of the opportunity to cash team. Engage in transformation efforts by identifying enhancements, garnering support, aligning stakeholders, drafting requirements, and overseeing change management.
• Lead, nurture, and mentor a diverse team of 15+ direct and indirect staff.
• Manage the Order Management team processes to ensure accuracy of orders in NetSuite, and drive team for timely completion of month-end close activities
• Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness and timeliness
• Assist the Sr. Accounts Receivable Manager in developing and executing collection strategies to minimize outstanding receivables
• Oversee the monthly billing and AR close process to meet corporate accounting close timelines
• Regularly publish insightful performance dashboards including volumes, accuracy, rework, and compliance.
• Build trusting relationships with sales, renewals, accounting, and IT business partners and engage key stakeholders in regular communication. Share insights on business trends, challenges, and opportunities for improvement.
• Lead process improvement and other system implementation projects related to the order to cash cycle.
• Work collaboratively with Data Services and FP&A to report monthly ARR results

Knowledge and Experience

• Minimum 7 years of concentrated experience in order to cash process
• Microsoft office suite
• NetSuite experience, experience with Zones Billing a plus
• Salesforce experience
• Strong executive presence with proven ability to manage cross-functional initiatives.
• Data driven with proven success leveraging data and analytics to inform and shape policy and decisions.
• Exceptional written and verbal communication skills
• Leadership capacity to resolve complex problems within a cross-functional environment
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment
• Ability to work well independently, in a team environment, and with remote employees
• Ability to coach and mentor team members
• Strong sense of ownership and urgency
• Extremely detail-oriented
• Strong organization skills and ability to multi-task in a fast-paced environment
• Follow outlined policies and procedures, make recommendations for and implement process changes

Education

· Bachelor’s degree or comparable industry experience, accounting experience desired

Competencies