Share this Job

Senior Business Systems Analyst

Date: Jan 17, 2023

Location: London, GB, SE1 9PG

Company: Optimizely

Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.  

Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.

We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.  If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you! 


This position will be responsible for gathering requirements, providing insight, designing documentation, and working cross-functionally to implement and maintain our enterprise systems stack.

Job Responsibilities

  • Gather requirements for projects related to enterprise systems, integrations, processes, and operations 
  • Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
  • Create and maintain documentation in partnership with cross-departmental teams related to process and operations
  • Develop User Acceptance Testing scenarios, Identify test criteria and test new functionality/enhancements
  • Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
  • Identify gaps in process, operations, and systems 
  • Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
  • Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
  • Understand the data flows between systems
  • Develop and maintain trust cross-departmentally
  • Senior level: Work with Enterprise Architect on enterprise system roadmap
  • Senior level: maintain backlog of work for IT business system analysts and project team members as appropriate
  • Senior level: Be a key part of the overall governance of the core ‘Lighthouse’ systems by participating in the Software Advisory Council
  • Senior level: Research, pilot, and recommend emerging technology to support Enterprise Systems Architect
  • Senior level: Attend Project Management Office weekly status calls

Knowledge and Experience

Desired Knowledge, Skills, and Experience

  • 3 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)

Bonus Experience

  • Related educational degree or certificates
  • System Administration
  • ITIL Service Delivery; Agile methodology certifications
  • Public presentations of your work: speaking at conferences, articles published, book author
  • Salesforce, SuccessFactors, Marketo, & NetSuite certifications



Driving Continuous Improvement
Driving for Results
Evaluating and Implementing Ideas

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.