Senior Manager, Accounts Receivable

Introduction

We are seeking a strategic and results-driven Senior Accounts Receivable (AR) Manager to lead our AR operations and ensure efficient cash collection and credit control. In this role, you will manage the day-to-day and month-end activities of the AR team, oversee credit risk management, and drive improvements in collections performance using data-driven insights. A strong focus on transparency, collaboration across departments, and process improvement is essential. Experience using YayPay or similar AR automation platforms is highly desirable.

Job Responsibilities

• Lead and mentor a high-performing Accounts Receivable team, ensuring clear responsibilities and performance metrics are in place.
• Manage daily operations, monthly close activities, and team workflows to meet business and cash flow targets.
• Develop and implement team and individual performance target plans, reviewing progress regularly.
• Conduct regular one-on-ones, performance reviews, and training to support team growth and accountability.

Credit Control & Risk Management

• Act as the primary escalation point for complex credit control issues.
• Ensure credit policies and procedures are followed, minimizing bad debt exposure.
• Monitor customer creditworthiness through appropriate checks and analysis.
• Identify at-risk accounts and proactively manage them to mitigate credit risk.

Reporting & Transparency

• Prepare and deliver monthly AR and credit control reports to senior leadership.
• Develop and maintain a robust KPI suite to measure team performance and debt health.
• Lead monthly credit meetings to review aged debt and collection strategy.
• Ensure transparency and timely communication with internal stakeholders.

Process Optimization & Documentation

• Collaborate with Sales, Customer Success, and Finance teams to resolve disputes and improve collections.
• Identify and implement best practices and process improvements to drive efficiency and accuracy.
• Leverage YayPay to automate workflows, enhance customer communication, and increase visibility of receivables.
• Regularly update internal AR policies, handbooks, and operational guidebooks to reflect current processes and compliance standards.
• Ensure documentation is clear, accessible, and supports onboarding and ongoing training.

Customer Engagement

• Attend key customer meetings to discuss outstanding balances and build strong client relationships.
• Ensure a customer-centric approach is maintained while enforcing payment terms.

Knowledge and Experience

• • 5+ years in credit control and cash collections, with at least 2 years in a team leadership or senior AR role.
  • Proven success in managing large volumes of debtor accounts.
  • Experience using AR automation tools such as YayPay is highly advantageous.
  • Strong knowledge of domestic and international credit control practices.

Skills:

• Advanced Excel skills and ability to work with large data sets.
• Strong analytical and problem-solving skills.
• High attention to detail with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.

Education

​​​​​​Bachelor’s degree in Finance, Accounting, or related field preferred.

Competencies