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Senior Manager, Sales Operations

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Date: Aug 13, 2025

Location: London, GB, WC2N 4JS Amsterdam, NL, 102

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.


We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 

 

Join us and become part of a company that's empowering people to unlock their digital potential! 

Introduction

Optimizely is seeking an experienced Senior Manager, Field Sales Operations to join our Field Operations team. This role will be critical to helping optimize, run and reinvent the day-to-day operations of our Sales Teams. 

This position will be responsible for leading a team, providing best in class insights, designing solutions and working cross-functionally to implement process and change within the organization.  

Job Responsibilities

  • Operational Strategy & Execution: Drive quarterly initiatives which improve the Sales team’s efficiency, scalability, and performance. This includes segmentation analysis, Territory Design, and headcount planning. 
  • Field Engagement: Establish Partnership with Chief Revenue Officer along with Sales Leaders globally to ensure accountability within the Sales department to focus on the right metrics and improve KPIs. 
  • Sales Reporting / Analytics / Forecasting: Establish Monthly, quarterly, annual reporting packages to serve each level of Sales Region / Product with key insights needed to run their departments. Own sales forecasting, capacity modeling, quota setting, and territory planning in partnership with Sales leadership and Finance. 
  • Sales Methodology: Help facilitate Sales Methodology (MEDDIC) strategy and design framework. 
  • Process Optimization: Identify and implement improvements across the entire sales lifecycle from lead qualification to closed won to drive productivity and scalability. 
  • Systems & Tool Strategy: Oversee Sales tooling Roadmaps (e.g., Salesforce, Outreach, 6sense, Clari, etc) in partnership with Business Systems and IT Teams; ensure systems are configured to support team workflows and business goals. 
  • Cross-Functional Collaboration: Act as a strategic partner to Sales, Customer Success, Product, Finance and IT teams to align initiatives and streamline customer experiences. 
  • Team Leadership: Manage and grow a high-performing Sales Field Ops team; provide mentorship, career development, and clear performance expectations. 
  • Optimizely Product: Maintain your own current functional knowledge and technical knowledge of our platform.  

Knowledge and Experience

  • 5+ Years of professional experience  
  • 3+ Years of experience of SalesOps/ RevOps at a SaaS company experience 
  • 2+ Years of Management Experience  
  • Bachelor’s degree or related educational degree or certificates 

 

Behavioral Expectations 

  • Strong background in project management 
  • Ability to work in a fast-paced and ever-changing environment. 
  • Mindset of continuous improvement, self, systems, processes 
  • Ability to identify work that supports company objectives and maintain focus on business outcomes. 
  • Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again. 
  • Problem solving mindset (we don’t look to blame, but to prevent future mistakes) 
  • You create your own experiments to find solutions or answer questions, or you do research to find answers. 
  • Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing. 
  • Maintain intellectual and emotional curiosity. 
  • Self-managed work/personal life balance 
  • Diplomacy, negotiation, and development of complex relationships 
  • You teach yourself new skills and systems.  

 

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. 

 

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

 

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