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Senior Renewals Specialist

Date: Jun 21, 2022

Location: London, GB, SE1 9PG

Company: Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

Introduction

The Renewals Team owns the renewal experience working direclty with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Senior Renewal Speciliast is a key strategic partner to the GTM organziation working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals. As a senior member of the team they will also be responsible for mentoring and training new hires while contributing to process improvement across the team

Job Responsibilities

Acts independantly and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight

Become the go to regional expert with regards to the renewal experience for all crossfunctional partners.

Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status

Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement

Train, mentor and coach new hire Renewal Specialist

Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)

Knowledge and Experience

Minimum of 4 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products

Ambition to look for opportunities to expand the scope of the role and take on new projects

High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments

Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers

Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts

Able to build relationships quickly and work across many cross-functional teams in a remote environment

Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals

Education

Bachelors Degree preferred

Competencies

Adapting to Change
Delivering High Quality Work
Demonstrating Initiative
Interacting with People at Different Levels
Working with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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