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Strategy Consultant

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Date: Dec 22, 2025

Location: London, GB, WC2N 4JS

Company: Optimizely

Introduction

CMP Services, an Optimizely Expert Services business unit, helps Customers unlock the full value of CMP and Opal by providing hands-on platform expertise and tailored technical solutions.

We are the ideal partner for teams that may not have the capacity or in-house expertise to deliver these outcomes on their own. Think of us as the specialist you call when your bathtub is leaking — we bring the tools, the know-how, and the experience to get it right.

Your goal is to help them establish best-in-class programs that drive measurable business impact.

Job Responsibilities

· Be a hands-on product expert for Content Marketing Platform (CMP) and Opal

· Serve as a trusted tactical and strategic advisor to Customers

· Drive customer adoption and growth through (not limited to) audits, enablement, workshops, and configuration

· Own the relationship between CMP Services and your portfolio of Customers

· Translate customer challenges and business goals (use cases) into clear platform solutions

· Deliver hands-on configuration and solution implementation

· Lead regular customer reporting on activities and engagement outcomes

· Own project delivery (scope, timelines, risks, execution)

· Collaborate closely with Engineering, Product, Customer Success, and Onboarding

· Maintain accurate customer use cases, documentation, and profiles

· Actively monitor and contribute to Newsroom and internal channels to build your brand. Attend Product and Company meetings to stay informed

What Success Looks like

· Achieve and maintain CSAT of 4/5 or higher for each Customer in your portfolio

· Contribute directly to contract renewals and customer retention

· Receive strong customer and internal feedback on impact and expertise

· Actively contribute to team efficiency improvements (processes, tooling, AI)

· Communicate with clarity, brevity, and confidence

· Execute engagements with consistency, ownership, and minimal oversight

Knowledge and Experience

· 5+ years experience in SaaS, with strong exposure to MarTech

· Working knowledge of AI, including practical application for efficiency and customer value

· Strong customer-facing consulting skills across technical and non-technical audiences

· Ability to clearly explain product value, positioning, and technical concepts

· Comfortable advocating for customers with Product, Sales, and internal teams

· Proven ability to manage multiple priorities under pressure

· Curious, self-driven, and motivated to learn and share knowledge

· Strong organizational skills and execution mindset

· (Ideally) Experience using CMP, work management, or orchestration platforms

Competencies