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Strategy Consultant

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Date: Dec 22, 2025

Location: London, GB, WC2N 4JS

Company: Optimizely

Introduction

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

To get a sneak peek into our culture, find us on Instagram: @optimizely

CMP Services, an Optimizely Expert Services business unit, helps Customers unlock the full value of CMP and Opal by providing hands-on platform expertise and tailored technical solutions.

We are the ideal partner for teams that may not have the capacity or in-house expertise to deliver these outcomes on their own. Think of us as the specialist you call when your bathtub is leaking — we bring the tools, the know-how, and the experience to get it right.

Your goal is to help them establish best-in-class programs that drive measurable business impact.

Job Responsibilities

· Be a hands-on product expert for Content Marketing Platform (CMP) and Opal

· Serve as a trusted tactical and strategic advisor to Customers

· Drive customer adoption and growth through (not limited to) audits, enablement, workshops, and configuration

· Own the relationship between CMP Services and your portfolio of Customers

· Translate customer challenges and business goals (use cases) into clear platform solutions

· Deliver hands-on configuration and solution implementation

· Lead regular customer reporting on activities and engagement outcomes

· Own project delivery (scope, timelines, risks, execution)

· Collaborate closely with Engineering, Product, Customer Success, and Onboarding

· Maintain accurate customer use cases, documentation, and profiles

· Actively monitor and contribute to Newsroom and internal channels to build your brand. Attend Product and Company meetings to stay informed

What Success Looks like

· Achieve and maintain CSAT of 4/5 or higher for each Customer in your portfolio

· Contribute directly to contract renewals and customer retention

· Receive strong customer and internal feedback on impact and expertise

· Actively contribute to team efficiency improvements (processes, tooling, AI)

· Communicate with clarity, brevity, and confidence

· Execute engagements with consistency, ownership, and minimal oversight

Knowledge and Experience

· 5+ years experience in SaaS, with strong exposure to MarTech

· Working knowledge of AI, including practical application for efficiency and customer value

· Strong customer-facing consulting skills across technical and non-technical audiences

· Ability to clearly explain product value, positioning, and technical concepts

· Comfortable advocating for customers with Product, Sales, and internal teams

· Proven ability to manage multiple priorities under pressure

· Curious, self-driven, and motivated to learn and share knowledge

· Strong organizational skills and execution mindset

· (Ideally) Experience using CMP, work management, or orchestration platforms

Competencies