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Engagement Manager- West Coast

Date: Nov 30, 2022

Location: US US

Company: Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

Introduction

The Engagement Manager manages and develops key client relationships to ensure the overall success of Optimizely’s Content Marketing onboarding and implementation. The Engagement Manager partners with Sales and Solutions Consultants to achieve customer business objectives.  

Job Responsibilities

  • Partners with Account Executives and Solutions Consultants during the sales process to scope onboarding to accomplish customer’s business objectives  
  • Manages overall onboarding program in partnership with Solutions Consultants, across multiple projects with a focus on delivery of scope and high-quality outcomes 
  • Drives cross-functional alignment across key customer stakeholders throughout engagement  
  • Conducts discovery meetings, collect requirements, and design future state processes and architecture for rollout  
  • Identifies and manage risks, resolve issues, escalate when appropriate and drive projects to successful onboarding, while exceeding expectations 
  • Helps build and define internal methodologies and tools to build ES Engagement practice  
  • Involved in remediation of customer requests in partnership with Solutions Consultants and Product, serving as customer advocate to ensure problems are effectively and rapidly resolved 
  • Collaborate with Customer Success on the long-term success of customers and adoption 

Knowledge and Experience

  • At least 2-3 years experience in deploying SaaS and/or marketing technology 
  • At least 2 years experience as the customer-facing lead or project manager of SaaS and/or technology deployments 
  • Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and willingness to constantly learn 
  • Project management skills  
  • Motivated self-starter who is comfortable bringing creative solutions to peers and leadership internally and externally, in order to evoke change and iteratively improve processes and business outcomes 
  • Proficiency in leading change within complex organizations with little or no formal processes 
  • Active listener who is able to influence and gain buy-in from multiple stakeholders often times with competing priorities 
  • Ability to drive multiple projects simultaneously and independently  
  • Experience leading and facilitating in-person workshops and trainings 
  • Excellent presentation and communication skills 

Education

Bachelor's Degree

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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