Engineering Operations Manager II

Introduction

An established Engineering Operations leader with a proven track record of driving operational excellence and consistent delivery across complex, cross-functional environments. This individual operates effectively at a tactical level, partnering closely with engineering leaders and subject matter experts to set clear priorities, streamline processes, and ensure predictable execution. They demonstrate strong customer focus, sound decision-making, and a commitment to building repeatable, scalable operating processes. By collaborating with stakeholders at all levels of the organization, they proactively remove blockers, drive alignment, and enable high-performing engineering teams at Optimizely.

Job Responsibilities

• Maintains ownership, implementation, and continuous improvement of service operational processes within the Engineering department to drive repeatability in the lifecycle of our services.
• Collaborates with peers in Engineering, Security, Product, Support and Customer Success to enable effective execution of operational processes.
• Make prioritization decisions within operational processes as required based on business goals and customer satisfaction.
• Act as Incident Command during Incidents, keep track of timelines, communicate to stakeholders and management, and drive Incident reporting.
• Act as the escalation point in Engineering for external facing teams regarding service operational issues.

Skills and Experience

• Interacts with executives cross functionally across the company as well as with industry thought leaders to influence decisions in matters of significance to the organization
• Deep understanding of operational processes.
• Ability to step into the role of Incident Command during a critical issue.
• Demonstrates ability to seamlessly adjust from detailed to strategic view.

Collaboration and Communication

• Maintains a strong network of key stakeholders.
• Ability to communicate effectively with all levels within the company verbally and in writing.
• Works regularly with other departments to determine how their team can support them or work with them better.

Complexity and Decision Making

• Exercises great autonomy in their role of supporting the teams in operational excellence.
• Has strong knowledge of Optimizely's overall business and how team decisions impact the business.
• Able to take risks, move fast and make timely decisions without having all the information

Leadership and Inclusion

• They are sought out for their leadership and perspectives on operational policies and processes.
• Influences others in sensitive situations, in matters of significance to the organization, without damage to the relationship

Drive Results and Business Impacts

• Identifies and prioritizes the time, actions, resources, and initiatives required to achieve critical goals.
• Takes accountability for achieving results that have a direct impact on business performance and business goals
• Uses well-rounded, objective data to seek the truth and the right outcome for the company, without regard for personal agenda

Adaptability and Resilience

• Steps up and smoothly handles unexpected demands
• Shows versatility in response to a wide range of situations