Onboarding Solutions Architect

Introduction

Onboarding Solutions Architects at Optimizely are key members of the Onboarding team, which is a part of the broader Customer Success organization. They work closely with Customers and Partners and are responsible for ensuring the successful technical deployment of a suite of products, add-ons and integrations, that require both a strong technical expertise and a deep product understanding to drive value and adoption with our customers. 
 
They work closely with our Engagement Managers & Strategy Consultants and their daily responsibilities include running discovery sessions to understand the Customers specific tech stack and setup, guiding customers through the technical implementation steps for Optimizely products based on their goals and requirements, troubleshooting issues to resolution and provide general consultancy to drive long term success. 

Solution Architects would generally specialize in 1 or 2  products with the possibility of them ramping up over time on other products based on skills and Geo. 

Job Responsibilities

• Leads the technical track for product onboarding and associated services 
• Guides customers and partners through the successful technical delivery of a range of product and services based on their goals and requirements 
• Communicate product knowledge and concepts clearly and concisely as required to both technical and non-technical audiences including marketing team members, analysts and developers. 
• Facilitate and deliver in-person and/or remote user training, technical discovery, and design & technical workshops in accordance with designated service offerings 
• Collaborate actively with internal product & engineering teams to reach the best technical solutions and effective troubleshooting, provide feedback on new features or to discuss gaps and customer specific use cases
•Manage multiple simultaneous customer projects, balancing priorities of business objectives, use cases, customer satisfaction, and technical quality while being an advocate for the customer and partners
• Ensure clear and timely communication with customers and internal teams alike
• Maintain an in-depth product knowledge to provide consistent and up to date approaches and recommendations when addressing customers use cases 
• Responsible for the creation and ongoing maintenance of our internal documentation to support/streamline/accelerate the deployment of the solution

Knowledge and Experience

• 5+ years of experience using REST APIs and associated authentication mechanisms
• Solid understanding of Front-end libraries such as Angular, React, or Vue 
• Ability to represent complex architecture designs using different types of diagrams
• Experience working with Github and command line tools 
• Willingness to learn other development/scripting/querying languages as required 
• Good communication and presentation skills when working with both technical, non-technical and executive audiences (English verbal and written) 
• Good problem-solving skills and ability to be flexible in project situations. 
• Good organizational skills 

Education

• 3+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Bachelor's degree in Computer Science
• 1+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Master's degree in Computer Science
 

Competencies