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Manager, Engagement Management

Date: Dec 1, 2022

Location: US Austin, US, 78705 Minneapolis, US, 55401 Nashua, US, 3063 Chicago, US, 60606

Company: Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

Introduction

Manage and lead a team of Engagement Managers and portfolio of launches across North America.

Job Responsibilities

  • Revenue recognition for onboarding DXP clients
  • Implement and ensure a ‘white glove’ experience for customers as a strategic representative of the Optimizely Global Onboarding and Solution Consulting team. 
  • Serve as escalation point for portfolio of launches, and primary point of contact for enterprise and strategic customers
  • Manage Enterprise customer’s relationship while they implement Optimizely suite of products.  
  • Lead the collaboration across Onboarding, Educational Services, Solution Consulting, and other technical teams while acting as an advocate for the customer and partners while integrating multiple Optimizely products.
  • Ability to work cross-functionally throughout Optimizely and collaborate effectively to achieve client strategic objectives.
  • Ability to drive adoption of Optimizely products across the enterprise, advise and guide customers and partners on best-practice approach.
  • Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests, and balance priorities of business results, customer satisfaction, and technical quality. 
  • Strategically understand and maintain expanding product knowledge to provide consistent communication with all internal and external teams.
  • Collaborate closely with implementation partners ensuring they receive a highly organized program with detailed goals, timelines, and processes.    

Knowledge and Experience

  • Experience leading enterprise engagements in a top management consulting firm, digital agency, or SaaS company.
  • Highly collaborative, organized, and execution-oriented with strong presentation skills.  
  • At least 5+ years of customer success or project management, ideally in a SaaS / PaaS environment. 
  • Demonstrated ability to communicate with technical, non-technical and executive personnel. 
  • Excellent relationship management and project management skills with an emphasis on attention to detail, timelines, and quality of work. 
  • Exceptional problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues. 
  • Superior relationship and communication skills (both verbal and written). 
  • Working knowledge of Content Management Systems with a baseline knowledge of Cloud Computing, B2B & B2C Commerce solutions as well as related analytic, social, and marketing tools. 
  • Ability to work well under pressure, while retaining focus and composure. 
  • Drive to learn and share knowledge with customers and teammates.
  • Confident; self-motivated and driven to achieve. 
  • Energetic, lively, empathetic, and have an engaging personality and enjoy working in a team environment. 
  • Strong work ethic and good organizational skills. 
  • Able to be successful in a fast-paced environment that rewards hard work and self-motivation. 

Education

Bachelor's degree preferred or equivalent work experience

Competencies

Building and Supporting Teams
Driving Continuous Improvement
Inspiring and Motivating Others
Making Accurate Judgments and Decisions
Resolving Conflict

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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