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Senior Manager, Learning Experience

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Date: Dec 1, 2023

Location: Stockholm, SE, 111 23 London, GB, SE1 9PG Amsterdam, NL, 102

Company: Optimizely

Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.  

Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.

We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.  If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you! 

Introduction

As Senior Manager of Learning Experience, you will play a vital role in ensuring Optimizely has the necessary processes, information, and infrastructure to deliver top-quality training programs to our customers and partners. You will lead a team working with both customer-facing and back-office operations staff to ensure the seamless delivery of training and certification programs to our customers and partners.

Job Responsibilities

  • Operations & process management: Oversee the day-to-day operations of the Education department, including coordination with vendors, contract management, reporting and analytics, and continuous process improvement. Ensure operational processes are efficient, standardized, and continually improved.
  • Learning technology & systems management: Oversee the effective use, maintenance, development, and configuration of our external LMS, certification system, and other learning technologies. Ensure these systems effectively support our training programs and enhance the overall learning experience. Manage the integration of learning and certification systems with other core systems, ensuring consistent, reliable data exchange and interoperability.
  • Learner support and administration: Oversee the provision of learner support services to address queries, issues, and concerns promptly and professionally.
  • Reporting and analytics: Implement robust reporting and analytics mechanisms to track the performance and impact of our education initiatives. Use data-driven insights to make informed decisions.
  • Project management: Lead internal projects within the department, coordinating resources, managing timelines, and ensuring successful project outcomes.
  • Team management: Lead and manage a team of specialists, fostering a culture of collaboration, professional growth, and continuous improvement.

Knowledge and Experience

  • Bachelor's degree in a relevant field, or equivalent work experience.
  • 5+ years of experience in learning and development, education, or a similar role with a focus on
    operations and technology.
  • Strong knowledge of learning management systems, test administration systems, and other
    learning tools.
  • Proven experience in managing teams, operations, and projects within an education or training context.
  • Experience with system integration and configuration management.
  • Strong analytical skills, with the ability to interpret data and translate it into actionable insights.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

Education

Bachelor's degree in a relevant field, or equivalent work experience.

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space where you can do your best work and, in the process, unlock your boundless potential. We work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment. We also provide the following: 

 

  • 30 days annual leave + 12 Public Holidays and 4 half days each calendar year. In addition, Optimizely offers 3 Company holidays: 18th June Juneteenth, 24th December Christmas Eve, 31st December New Year’s Eve. 

  • Easily accessible office – lots of travel options. 

  • Flexible working. 

  • Vibrant and sociable office. 

  • Annual pay reviews  

  • Training opportunities – progress your career!  

  • 4.5% employer pension contribution, also offering salary sacrifice  

  • Fully remote or hybrid work styles, dependent on your location to the office 

  • Free breakfast and snacks provided at the office, including fresh fruit, a sweet station and drinks fridge 

  • Christmas Party and Summer Party Extravaganzas  

  • International travel with work (dependent on your role) 

  • We offer three months of full paid maternity/birthing parent pay and a 2-week part-time phase back into work full pay. 

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Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 

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