Senior Product Manager

Introduction

Optimizely is seeking a Senior Product Manager to join our Platform team. As a PM, you will be an individual contributor who owns a defined SaaS product area. 

In this role, you will be responsible for driving the product strategy, roadmap, and execution for specific area(s) within Platform, working closely with cross-functional teams to ensure successful product delivery. Platform includes Common Admin/User Management, Common Identity (OptiID), Provisioning, Optimizely Data Platform (ODP), Optimizely Connect Platform for integrations (OCP), Reporting, Content Recommendations, Product Recommendations, and Data Science. Your specific area will be within Common Services which will focus initially on projects like subscription management and consumption monitoring tools. You will develop a thorough understanding of the features and technology within your assigned product domain(s) and will be recognized across the company as an expert in those areas. 

You will also be responsible for identifying market opportunities, defining product requirements, and collaborating with engineering, UX, Marketing, Pricing & Packaging, and GTM teams to deliver high-quality products that meet customer needs in an agile/scrum environment. The ideal candidate will have a proven track record of delivering successful products, excellent communication skills, attention to detail, technical aptitude (ideally with provisioning systems), and the ability to work in a fast-paced, dynamic environment. We are seeking someone who is humble, collaborative, and highly team oriented. 

If you are passionate about product management and have a desire to work with like-minded team members on cutting-edge technology, we encourage you to apply for this exciting opportunity!

Job Responsibilities

• Be the Voice of the Customer by gathering direct feedback from users and stakeholders and leveraging multiple tools to collate and prioritize requests to improve our products 
• Partner closely with Pricing & Packaging to establish and maintain appropriate product tiers and track provisioning accordingly in our internal system (Turnstile) 
• Work very closely with Data Engineers using a data-driven, detailed mindset to be able to dig into the data and decipher it to make decisions 
• Partner with leaders and executives in Finance, Pricing & Packaging, Sales, etc. across the org to think strategically about how we manage our product subscriptions  
• Define and deliver a consistent and useful method to track products, features, SKUs, product consumption, and upsell/cross-sell opportunities 
• Have a strong technical aptitude to understand the intricacies of our provisioning system and consumption data 
• Regularly communicate priorities and manage stakeholder expectations 
• Establish prioritization principles that inform consistent, data-driven decision making 
• Technical expertise which may include understanding APIs and being able to estimate the timing of complex technical projects and tasks in partnership with Engineering.   
• Conduct discovery and research in partnership with UX and Marketing 
• Stay abreast of industry trends, events, and channels to anticipate customer needs 
• Draft Product Requirements Documents (PRDs) in thorough detail and with early inputs from Engineering and UX to ensure an optimal customer experience, continuously working closely with these partners from concept through execution 
• Motivate and collaborate with the scrum team to deliver against commits and deadlines, providing required context, clearly communicating the value prop, setting timelines, and reporting to leadership  
• Set a predictable cadence for product delivery and high bar for product quality 
• Evangelize the company and department strategy and regularly communicate it to your scrum and partner teams internally, focusing on customer benefits, ease and delight 
• Connect company objectives to the team’s work by defining measures to track impact (quantifiable key results / OKRs)  
• Drive execution as well as adoption, learning and pivoting where necessary based on user feedback and data including implementation and monitoring of dashboards that track the right metrics for meaningful insights 
• Develop meaningful relationships with key individuals internally and externally to achieve business objectives 
• Handle conflict and difficult conversations directly and with professionalism 
• Take ownership of issues and use good judgement on when to escalate vs. inform leaders and stakeholders 
• Be a visible internal and external spokesperson for the product including presentations, demos, and customer calls 
• Nurture a culture of inclusion and empathy 
• Give and receive candid feedback 
• Share knowledge and best practices across the team 

Knowledge and Experience

• 2-5 years of SaaS product management experience 
• Excellent communication and collaboration skills 
• Ability to form relationships to work cross-functionally  
• Ability to adapt to changes in priority 
• Problem-solving skills and ability to make data-driven decisions 
• Critical thinking/analytical experience 
• Ability to influence without direct authority 

Competencies