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Knowledge Management Associate

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Date: May 20, 2026

Location: Dhaka, BD, 1212 BD

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

The Knowledge Management Associate supports the execution and maintenance of knowledge and education resources, contributing to the delivery of training, certification, and support that enables customers and partners to effectively apply their product knowledge.

This role is responsible for owning defined components of knowledge programs and content, delivering high-quality work on time, and ensuring information is accurate, accessible, and up to date. The associate collaborates with program managers and cross-functional partners while continuing to build domain expertise and identify opportunities to improve processes and knowledge systems.

Working Hours: Monday to Friday (3 PM to 11 PM)

Job Responsibilities

Knowledge Delivery & Execution

  • Owns defined components of knowledge management initiatives, including content, documentation or program support
  • Accountable for delivering high-quality, accurate and up-to-date work product on time
  • Maintains and updates knowledge assets (e.g., training materials, documentation, internal/external resources)
  • Breaks down complex work into manageable tasks and executes independently within established processes
  • Contributes to overall team deliverables and supports program and content effectiveness

Collaboration & Process Improvement

  • Partners with internal stakeholders (e.g., Customer Success, Product, Sales) to gather inputs and ensure alignment on knowledge needs
  • Identifies gaps or inefficiencies in content, workflows or systems and proposes improvements
  • Applies learnings from prior work to improve content quality and delivery processes
  • Demonstrates resourcefulness in problem-solving and escalates risks or blockers as needed

Knowledge and Experience

  • Applies foundational knowledge of knowledge management, program support, and/or corporate education to assigned work
  • Beginning to develop specialized expertise in a focus area (e.g., content development, knowledge systems, enablement materials) and is recognized within the team for this knowledge
  • Demonstrates strong attention to detail, task management, and follow-through
  • Exercises judgment within defined procedures and practices
  • Shows a willingness to learn industry best practices and apply them to improve quality, usability, and impact of knowledge resources
  • Communicates clearly and works effectively in a cross-functional team environment
  • Manages time effectively

Education

  • Bachelor’s degree

Competencies

Communicating Effectively
Delivering High Quality Work
Demonstrating Initiative
Driving for Results
Learning Quickly

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.  As part of our commitment to you, here are other benefits and perks you can expect: 

  • Best-in-class compensation plans 
  • Two annual festival bonuses 
  • Recognition and rewards programs 
  • Paid Maternity (4 months) & Paternity Leave (12 weeks) 
  • Flexible vacations days and working hours 
  • Provident Fund
  • Annual Work/Service Anniversary Leave 
  • Comprehensive medical & life insurance for you and your dependants
  • Volunteering opportunities to make a difference 
  • Chance to work alongside our incredible global team 
  • Monthly and quarterly regional and global team-building events 
  • Communal transport facilities inside Dhaka to and from the office 
  • Free catered lunch every day  
  • An agile performance review process that encourages ongoing transparency between managers and direct reports 
  • Enablement program and soft skill training to support internal career growth and development   


At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.