Senior Engagement Manager
Date: Jun 24, 2026
Location: Dhaka, BD, 1212 BD
Company: Optimizely
Introduction
The Senior Engagement Manager is a senior individual contributor role responsible for owning and delivering complex, enterprise customer onboarding programs from contract handover through go-live and early adoption.This role sits at the intersection of enterprise project delivery, customer consulting, and SaaS implementation. You will act as the primary delivery owner and senior point of contact for large, multi-stakeholder customer engagements, partnering with executive customer leaders and internal Optimizely teams to deliver predictable, high-quality outcomes.This position is ideal for experienced Enterprise Project Managers, Engagement Managers, Delivery Leads, or Consultants who thrive in high-accountability environments, enjoy customer-facing ownership, and are motivated by outcomes without formal people management responsibilities.
Job Responsibilities
- Own end-to-end delivery of complex enterprise onboarding engagements, from sales handover through go-live.
- Manage multiple concurrent enterprise accounts involving multiple products, integrations, and business units.
- Define and execute structured, multi-phase onboarding plans aligned to customer business objectives.
- Balance scope, timelines, risk, and customer expectations in dynamic enterprise environments.
- Take full accountability for delivery success, not just coordination.
- 25-35 active onboarding engagements (varies by complexity).
- Enterprise SaaS, multi-product implementations.
- Hybrid Agile / Waterfall delivery models.
- Operate autonomously as a senior delivery owner in high-complexity enterprise engagements.
- Proactively manage risk, dependencies, scope changes, and trade-offs.
- Maintain clear delivery governance through project plans, RAID logs, milestones, and executive reporting.
- Lead recovery or reset plans for at-risk or escalated accounts.
- Ensure delivery commitments align with contractual scope and customer success outcomes.
- Serve as the senior delivery partner for Director, VP, and executive-level customer stakeholders.
- Lead steering committees, executive updates, and escalation conversations.
- Confidently manage discussions around timelines, scope, risk, and trade-offs.
- Translate technical delivery detail into clear, outcome-focused executive communication.
- Build long-term customer trust through clarity, transparency, and follow-through.
- Lead through influence, not authority.
- Partner closely with Sales, Account Executives, Customer Success Managers, Product, Engineering, Onboarding Specialists, Solution Architects, and external implementation partners.
- Ensure onboarding execution aligns with enterprise commercial commitments, product roadmap realities, and customer business priorities.
- Maintain high standards of operational rigor and system accuracy across tools such as Salesforce, ClickUp, Kantata, Jira, Zendesk, and Gainsight.
- Mentor and support junior Engagement Managers through best practices and delivery guidance.
- Contribute to improvements in onboarding frameworks, templates, and delivery standards.
- Participate in cross-functional initiatives aimed at scaling enterprise delivery quality and predictability.
[Note: Late-evening meetings can be attended from home; office presence is not required until 12:00 AM.]
Knowledge and Experience
Experience
- 5–7 years of experience in one or more of the following:
- Enterprise Project Management
- Digital or Technology Consulting
- Professional Services or SaaS Implementations
- Customer Onboarding or Customer Success (Enterprise)
- Proven success managing multiple complex, customer-facing enterprise programs in parallel
- Experience working with large enterprise customers, executive stakeholders, and cross-functional teams
Project Management Credentials
- PMP, PRINCE2, or equivalent professional certification
- Strong command of:
- Agile, Waterfall, and Hybrid delivery methodologies
- Risk, dependency, and change management
- Executive-level customer communication and reporting
Technical & Domain Experience
- Experience working with SaaS platforms and cloud-based products
- Familiarity with:
- Experimentation and A/B testing platforms
- CMS, digital experience platforms, B2B/B2C commerce
- Web technologies (HTML, CSS, JavaScript fundamentals)
- Comfortable operating across modern delivery and CRM tools (Salesforce, Teams, ClickUp, Jira, etc.)
Education
Bachelor’s degree required, with 5+ years of relevant experience.
Competencies
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.
As part of our commitment to you, here are other benefits and perks you can expect:
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Vacations days
- Annual Work/Service Anniversary Leave
- Parental leave (both maternity and paternity)
- Health insurance
- Reproductive benefits for both parents
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Free communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.