Senior Manager, Software Engineering

Date: Mar 11, 2025

Location: Dhaka, BD, 1212 BD

Company: Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

 

Why is this team critical to Optimizely?

  • Business Impact: Graph is the core content delivery and search service powering the SaaS version of our Content Management System (CMS). Our customers, who rely on Graph for their websites and mobile applications, demand high performance and advanced query capabilities to deliver exceptional user experiences. Graph's reliability and speed directly impacts their business success.
  • High Visibility & Innovation: Our roadmap prioritizes innovative content delivery and search features, placing search and AI at the forefront of our service offering. This focus differentiates us from competitors and empowers our customers to build cutting-edge web and mobile applications. You'll be instrumental in developing these differentiating features.
  • Shape the Future of Digital Experiences: The team plays a critical role in shaping the future of our customers' digital presence. Your contributions will directly influence how they engage their audiences and achieve their business objectives through innovative search and content delivery experiences.

Introduction

We're seeking a skilled Engineering Manager to lead a team focused on service performance. This role champions production health, ensuring high success rates for continuous deployments and proactively addressing production issues. A customer-centric approach is crucial, prioritizing the customer experience by ensuring service performance and reliability.

The manager mentors and coaches the team, fostering a collaborative environment and providing hands-on support, including coding when needed. Driving the adoption of software development best practices like TDD, clean code, and SOLID principles is essential, with the manager educating and guiding the team. Effective backlog management is crucial. This includes prioritizing support requests, bug fixes, production issues, and roadmap items for each sprint.

This role requires a strong understanding of continuous deployment, production health, agile methodologies, and a passion for building high-quality software. Excellent communication and leadership skills are essential for success.

Some Technologies We Work With/ Experience Required

  • GraphQL, REST
  • TypeScript, JavaScript, C#
  • Cloudflare workers, Kubernetes
  • Elasticsearch / OpenSearch
  • 3+ years’ experience of managing developer team(s)
  • Experience developing with TypeScript
  • Expertise with API design and development of GraphQL or RESTful web services
  • Experience working with TDD and Clean Code
  • Experience partnering closely with internal stakeholders, to gain a strong understanding of business and product data needs
  • You find satisfaction in being a force multiplier for your colleagues
  • Bachelor’s or master’s degree in computer science or engineering or related experience required

What Sets You Apart

  • Experience developing GraphQL APIs
  • Experience working with Elasticsearch / OpenSearch
  • Experience in Kubernetes, Docker etc. and/ or serverless cloud stacks
  • Experience developing multi-tenant services
  • Experience working with .Net Core (C#)
  • Experience working with go-to-market teams
  • Experience of Machine Learning

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. 

  

As part of our commitment to you, here are other benefits and perks you can expect:  

   

  • Best-in-class compensation plans  
  • Two annual festival bonuses  
  • Recognition and rewards programs  
  • Paid Maternity (4 months) & Paternity Leave (12 weeks)  
  • Flexible vacations days and working hours  
  • Annual Work/Service Anniversary Leave  
  • Comprehensive medical & life insurance for you and your dependants 
  • Volunteering opportunities to make a difference  
  • Chance to work alongside our incredible global team  
  • Monthly and quarterly regional and global team-building events  
  • Communal transport facilities inside Dhaka to and from the office  
  • Free catered lunch every day   
  • An agile performance review process that encourages ongoing transparency between managers and direct reports  
  • Enablement program and soft skill training to support internal career growth and development   
     

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
 

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.