Senior Atlassian Administrator

Date: Sep 30, 2023

Location: Hanoi, VN Dhaka, BD, 1213 BD

Company: Optimizely

Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.  

Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.

We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.  If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you! 


Optimizely is seeking an experienced Senior Atlassian Administrator to join our IT team. This position will be responsible for gathering requirements, providing insight, designing solutions, and working cross-functionally to implement and maintain our Atlassian stack.  

Applicants should be familiar with cloud versions of Jira Software, Work Management, Service Management, and Confluence, and how teams across the business use these tools. 

Job Responsibilities

  • Facilitate discussions and gather requirements from internal teams and design Jira projects and Confluence spaces to support their business-as-usual activities.
  • Create and maintain documentation related to how we use our Atlassian stack. 
  • Lead effort to clean-up, organize, and maintain Jira and Confluence
  • Develop long-term road map to merge or move a self-hosted environment to Cloud. 
  • Support users with training and troubleshooting building trust in Atlassian as a widely used business tool.
  • Share and implement best practices.
  • Identify gaps in process, operations, and systems as well as opportunities to grow the use of Atlassian environment.
  • Review and improve current use: security schemes, groups, custom fields, webhooks, workflows, screen schemes, etc. 
  • Develop and maintain trust cross-departmentally.
  • Research, pilot, and recommend emerging technology to support use of Atlassian suite.
  • Understand software development processes and methodologies.
  • Excellent knowledge of Scrum techniques, artifacts, and Agile frameworks

Behavioral Expectations

  • Ability to identify work that supports company objectives and maintain focus on business outcomes.
  • Clear communication of risk and impact when making change
  • Solve problems with a LEAN, pragmatic and iterative design philosophy.
  • You teach yourself new skills and systems. 
  • Continuous improvement: self, systems, processes
  • Ability to balance fixes and improvements.
  • Self-managed backlog and daily workload
  • Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again.
  • Problem solving mindset (we don’t look to blame, but to prevent future mistakes)
  • You create your own experiments to find solutions or answer questions or your do research to find answers.
  • Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing.
  • Maintain intellectual and emotional curiosity.
  • Self-managed work/personal life balance
  • Diplomacy, negotiation, and development of complex relationships
  • Strong communication skills - verbal, written, and listening.
  • Fair, objective, and data-driven in decision making.
  • Mentor less experienced IT members whether informally or formally.
  • Set example of decision making, goal setting, and communication cadence within IT.
  • Break down deliverables into smaller parts for teams executing on projects.

Knowledge and Experience

3 year or more years' experience with hands-on Atlassian cloud administration ​​​​​​​


  • Related educational degree or certificates
  • Other system administration
  • ITIL Service Delivery; Agile methodology certifications
  • Public presentations of your work: speaking at conferences, articles published, book author
  • Atlassian certifications


Driving Continuous Improvement
Driving for Results
Evaluating and Implementing Ideas

Working conditions

  • Normal office environment subject to stressful situations
  • You set your regular “working hours” which can be flexible
  • Remote or office (if you live near an Optimizely office you will be provided access if desired)

About us

  • 5 working days /week with flexible working time and no overtime.
  • Annual luxury Kick-off vacation.
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US.
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the 
  • Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: Core i7-9700, 16-32 GB RAM, 02 x QHD 2560x1440 monitors (2K resolution).
  • 100% official salary during the probation period, 13th month salary, annual salary raises.
  • 12 days of annual leave and 3 days of company holidays (New Year eve 31/12, Juneteenth day 18/6, Work Anniversary)
  • Up to 03 extra paid-leave days per year.
  • A free “Hacking Day” per month for self-studying and researching any IT-related subjects.
  • Social, Health and Unemployed Insurance are based on 100% Gross salary and fully paid by Company.
  • Extra bonus at $ 60 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year).
  • Lunch allowance at $30 per month.
  • Baby allowance for a child under 03 years old is $ 12 per month.
  • AON Premium Healthcare Insurance package for employees and their children up to 18 years old.
  • Daily various foods, drink, and seasonal fresh fruits.

And many other benefits, let's join us to discover!


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.