Value & Adoption Advisor
Date: Apr 25, 2024
Location: Nashua, US, 3063 NJ, US Austin, US, 78705
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction
As the Adoption Consultant you will be leveraging your experience in consultative customer service/sales, solution optimization, and strong project management to help customers identify and implement solutions which will help them achieve higher value from their Optimizely DXP solutions.
Job Responsibilities
• Build on previous product experience, cross functional partnerships, and internal learning to become a subject matter expert in the full range of use cases for one of Optimizely’s products.
• Deliver white glove customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
• Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve the full potential of their Optimizely solutions.
• Support a unified customer experience by collaborating with the Product, Customer Success, Onboarding/Education, and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.
• Manage all aspects of adoption including scorecard analysis, maturity assessments, industry benchmarking, and providing recommendations for future product functionality and future usage.
• Maintain and provide comprehensive reporting on business impact, churn reduction, and overall adoption metrics.
• Help drive a continuous improvement environment by seeking ways to simplify and streamline communications, processes, and deliverables.
Knowledge and Experience
• 2+ years of experience in customer consultation, professional services consulting, product solution optimization, or product adoption.
• Strong collaboration and communication skills at all levels of an organization including end users, vendors, management, and executives.
• Able to successfully manage and execute on projects end-to-end in a fast-paced, dynamic environment.
• Experience documenting activities within a customer success/ticketing platform (Gainsight and Cantata experience preferred) and strong organization and attention to detail.
• Able to work on projects of diverse scope that require analysis or evaluation of a variety of factors/data/situations.
• Work efficiently in a dynamic setting engaging with numerous customers.
• Experience working with global customers preferred.
Education
Bachelor's Degree or equivalent work experience
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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