Renewals Specialist
Date: Apr 21, 2024
Location: Stockholm, SE, 111 23
Company: Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction
The Renewals Team owns the renewal experience working directly with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organisation working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals.
Job Responsibilities
- Acts independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight
- Become the go to regional expert with regards to the renewal experience for all cross-functional partners.
- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status
- Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement
- Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)
Knowledge and Experience
- Minimum of 2-3 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products
- Ambition to look for opportunities to expand the scope of the role and take on new projects
- High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments
- Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers
- Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts
- Able to build relationships quickly and work across many cross-functional teams in a remote environment
- Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
Education
Bachelors Degree preferred
Competencies
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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